Cozi Blog

All Cozi services are now restored

Thanks for bearing with us. All Cozi services, including the Gadgets and Cozi Express, are now running normally.

If you run into any issues, please contact Cozi customer support at https://secure.cozi.com/Contact-Us-Form.htm.

Cozi Service Restored; Gadgets and Cozi Express will be fixed by this afternoon.

As mentioned in the previous post, Cozi service was restored earlier.  The Gadgets and Cozi Express will be fixed later this afternoon, and we'll update you again at that time.  Thanks!

Cozi Service Restored

Cozi is now available again.  Thanks for your patience.  Users of the Windows Sidebar Gadget and Cozi Express may still be experiencing some problems.  We'll give you another update by 1p PT.

Temporary Way to Login to Cozi

Update: Cozi remains unavailable, and we’re continuing to work on it.  Here’s a temporary way to access all your data in the meantime: go to http://dm.cozi.com.  This is a version of our mobile site, but you can reach it from a regular web browser too.  We’ll keep updating you; the next scheduled update will be 11a PT, or sooner if we have more information before then.

Update on access to Cozi

Cozi service remains temporarily unavailable.  Cozi engineers have made progress, and we now expect that access will be restored by approximately 9:45a PT.  We will provide another update by then or as we have more information.  Thanks for your continuing patience.

Cozi temporarily unavailable.

Cozi service is temporarily unavailable.  Cozi engineers expect that access will be restored by approximately 8:45a PT.  We will provide another update by then.  Thanks for your patience.

Cozi Service is Restored

An electrical fire at Fisher Plaza in downtown Seattle just after midnight on Friday, July 3, 2009 knocked out power to the entire building, which is also home to Cozi's data center.  Although there was extensive damage to the electrical facilities, the data center was never at risk and Cozi family data remained safe and secure.  Work began immediately to restore power and as of 5am Pacific Time on Saturday, July 4, 2009 Cozi services were once again operational.  We apologize for any inconvenience this outage may have caused and appreciate your patience while services were being restored. 

Update on temporary unavailability

Our data center provider is working hard to restore electrical power. We will begin to bring Cozi back as soon as we are able to. Based on the latest estimates of when power will be available, we are planning to restore service by tomorrow morning. Thanks for your continued patience. We’ll continue to provide the latest information we have.

Cozi is temporarily unavailable

Cozi is currently unavailable due to a fire in the building where we host our servers, Fisher Plaza.  The Cozi servers were not affected, and your data is safe.

Our hosting provider is working to restore electrical power, but they have not been able to give an estimate about when this will be completed.

We will provide more information as we have it, and of course we will work as quickly as possible to restore service.

Thank you for your patience.

Service outage fixed

Cozi experienced a service outage from approximately 12:45 PM till 3PM PST on Wednesday, Oct 15th, 2008.  During this time period, users experienced problems signing into accounts or if they already signed in, may have had issues with the display of calendar data.  The issue causing the outage has been identified and service is now back to normal. 

If you are having problems with signing in or with the calendar, please try signing out and restarting your browser.  If the issue continues, please contact customer support at support@cozi.com.